Stations are bright, comfortable and fully protected from the elements. Typically they are at the centre of an active area of extensive facilities for passengers and the public.
Full information, step-free access, help points, toilets and secure cycle storage and hire are almost universal. When there are no staff on duty, CCTV cameras and a public address system ensure safety and challenge misbehaviour. Retail choice is good, with refreshments, reading matter, etc. available throughout the day.
People generally arrive at the station on foot or by local transport. Some stations serve a wide catchment area and typically have multi-storey parking.